Terms of Service

Last Updated: 27 March 2026

1. Introduction and Who We Are

Welcome to Storalla. These Terms of Service (“Terms”) govern your use of the Storalla mobile application, website, and all related services (collectively, the “Service”), provided by:

Storalla Ltd
Company number: 14844544
Registered address: 35–37 Ludgate Hill, Office 7, London, England, EC4M 7JN
Contact: info@storalla.com
By downloading, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.
These Terms should be read alongside our Privacy Policy, which explains how we collect, store, and process your personal information in accordance with applicable UK and EU data protection law.

2. Eligibility

You must be at least 18 years old to create an account and use the Service. By using the Service, you confirm that you meet this requirement.

If you are using the Service on behalf of an organisation, you represent and warrant that you are authorised to accept these Terms on that organisation’s behalf. The organisation agrees to be bound by these Terms and to indemnify both you and Storalla Ltd for any violations.

3. What Storalla Does

Storalla is a personal home inventory app that helps you manage and organise your belongings. It allows you to create searchable visual inventories of items across multiple locations in your home using photos, QR codes, and location tagging. The Service is designed for personal and household use.

We may modify, update, or discontinue features of the Service at any time. Where a change is significant, we will communicate this to users where reasonably practicable.

4. Your Account

4.1 Account Creation

To access the full Service, you must register for an account by providing accurate and up-to-date information. You are responsible for maintaining the accuracy of your account information.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at info@storalla.com if you suspect any unauthorised access to your account. We are not liable for any loss or damage resulting from your failure to keep your credentials secure.

4.3 One Account Per Person

Each account is for use by a single individual or, where Household Accounts are available, by the nominated members of a single household. You may not share your account credentials with others or allow third parties to access the Service through your account.

5. Subscriptions and Payment

5.1 Subscription Plans

Storalla offers paid subscription plans on a monthly or annual basis. Both plans provide access to the same features and services. The price of your subscription will be displayed at the time of purchase and may vary by country.

5.2 How Subscriptions Are Purchased

Subscriptions are currently available exclusively through the Apple App Store and Google Play Store. By subscribing through these platforms, your purchase is also subject to the applicable terms and payment policies of Apple Inc. or Google LLC respectively. In the event of a conflict between these Terms and the platform’s terms regarding billing, refunds, or cancellation, the platform’s terms will take precedence for purchases made through that platform.

Where we make the Service available for direct purchase through our website (for example, via Stripe), these Terms will govern that transaction in full, and our refund and cancellation policy as set out below will apply.

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless you cancel before the renewal date. Renewal is processed through the platform through which you originally subscribed (Apple App Store, Google Play, or direct). You can manage or cancel your subscription through your account settings on the relevant platform.

5.4 Free Trials

We may offer free trial periods from time to time. The duration of any free trial will be clearly stated at the point of sign-up. Only one free trial is permitted per person and per device. If you do not cancel before the end of the trial period, your subscription will convert automatically to a paid plan and you will be charged accordingly.

We reserve the right to withdraw or modify free trial offers at any time. Any changes to trial terms will not affect trials already in progress.

5.5 Pricing and Price Changes

Our subscription prices are set in our base currency and displayed to you in the currency applicable to your country at the time of purchase, as determined by the relevant app platform.

We reserve the right to change our subscription prices at any time. If we increase prices, we will notify you at least 30 days in advance. Any price change will take effect at your next renewal date following the notice period. If you do not wish to continue at the new price, you may cancel your subscription before the renewal date. Continued use of the Service after the renewal date constitutes your acceptance of the new price.

In some cases, we may offer custom pricing arrangements to specific users. These will be communicated directly and will supplement these Terms.

5.6 Refunds

Payments are generally non-refundable except as required by applicable law. For subscriptions purchased through the Apple App Store or Google Play, refund requests must be made directly to Apple or Google respectively, in accordance with their refund policies. For direct purchases, please contact us at info@storalla.com and we will consider requests on a case-by-case basis.

5.7 Late Payments

If payment fails or is overdue, we reserve the right to suspend or terminate your access to the Service.

6. Household Accounts

We plan to introduce Household Accounts, which will allow one primary account holder (the “Account Owner”) to invite other users to share access to the Service. The Account Owner is responsible for the subscription and for all activity within the household account, including activity by invited members.

Household Accounts will be available in two tiers, as described below.

6.1 Basic Sharing

Under Basic Sharing, the Account Owner may grant invited members access to specific Places within their inventory. Invited members have full create, read, update, and delete (“CRUD”) access to those Places but are not the owner of them.

If the Account Owner cancels their subscription or their subscription lapses, invited members will immediately lose access to any Places owned by the Account Owner. If an invited member has no other Places or items of their own, their account will contain no data. Their account will remain open but empty.

6.2 Premium Sharing

Under Premium Sharing, invited members may also create their own Places within the Service, for which they are the owner. Data in those Places belongs to the invited member, not the Account Owner.

If the Account Owner cancels their subscription or their subscription lapses, the following will apply to invited members on Premium Sharing:

The invited member will immediately lose access to any Places owned by the Account Owner.
The invited member will retain access to Places they own for a grace period of 30 days from the date the Account Owner’s subscription ends.
During this 30-day grace period, the invited member may take out their own paid subscription, at which point they will retain full access to their Places and data without interruption.
If the invited member does not subscribe within the 30-day grace period, they will be locked out of the Service. Their data will be retained for a further 30 days, during which they may still subscribe to recover access.
If the invited member does not subscribe within that additional 30-day period, all of their data will be permanently deleted and cannot be recovered.

6.3 General Terms for Household Accounts

The following apply to both tiers of Household Accounts:

The Account Owner may remove invited members at any time through account settings. On removal, the invited member immediately loses access to Places owned by the Account Owner.
Invited members should be made aware that Places shared with them are owned and controlled by the Account Owner, and that access may be withdrawn at any time.
All household members are individually subject to the acceptable use obligations in Section 7. The Account Owner is responsible for ensuring that invited members comply with these Terms.

These terms will be supplemented by further guidance at the time Household Accounts are launched. All other provisions of these Terms apply equally to Account Owners and invited members.

7. Acceptable Use

When using Storalla, you agree not to:

Use the Service in any way that violates applicable law or regulation.
Upload, share, or store any content that is unlawful, harmful, abusive, defamatory, obscene, or otherwise objectionable.
Attempt to gain unauthorised access to any part of the Service or its underlying systems.
Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service.
Use the Service to develop a competing product or service.
Resell, sublicense, or redistribute access to the Service.
Interfere with the performance, security, or integrity of the Service.

We reserve the right to suspend or terminate accounts that violate this policy without prior notice.

8. Your Content

8.1 Ownership

You retain ownership of all content you upload to the Service, including photos, item descriptions, and inventory data (“Your Content”). By uploading content, you grant Storalla Ltd a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely as necessary to provide the Service to you.

8.2 Prohibited Content

You must not upload content that:

Violates any applicable law, regulation, or third-party right (including copyright or privacy rights);
Is defamatory, obscene, abusive, or otherwise objectionable;
Depicts illegal activity, promotes violence, or constitutes hate speech;
Involves child exploitation or any other prohibited material.

We reserve the right to remove content that violates these Terms and to report illegal content to the appropriate authorities. You can report prohibited content to info@storalla.com.

8.3 Your Responsibility

You are solely responsible for the content you upload. We do not routinely monitor user content but may review it where we have reason to believe a violation has occurred.

9. Privacy and Data Protection

Our use of your personal data is governed by our Privacy Policy, which forms part of these Terms. We process your data in accordance with the UK GDPR and the Data Protection Act 2018.

You have the right to access, rectify, delete, and port your personal data. To exercise these rights, please contact us at info@storalla.com.

While we take reasonable technical and organisational measures to protect your data, you are responsible for maintaining a backup of your content outside the Service. We are not liable for data loss resulting from user action, system error, or circumstances beyond our reasonable control.

10. Data Retention and Account Deletion

If you delete your account or your account is terminated, your inventory data (including places, items, photos, and tags) will be retained for 30 days from the date of deletion or termination. During this period, you may contact us at info@storalla.com to request restoration of your account or export of your data.

After 30 days, all data associated with your account will be permanently deleted and cannot be recovered. We are not obligated to retain or provide access to your data beyond this period.

Certain data may be retained for longer where required by law (for example, financial records related to your subscription).

11. Affiliate Programme

Storalla operates an affiliate programme through which third parties (“Affiliates”) may promote the Service in exchange for a percentage of qualifying subscription revenue generated through their referrals.

Participation in the affiliate programme is governed by a separate Affiliate Agreement, which is provided to each Affiliate directly. These Terms do not form part of the Affiliate Agreement, but Affiliates are also subject to the acceptable use obligations set out in Section 7.

Storalla does not guarantee the accuracy or independence of content produced by Affiliates. Affiliate relationships are disclosed in accordance with applicable advertising standards. If you have a concern about content produced by an Affiliate, please contact us at info@storalla.com.

Commission is payable to Affiliates after revenue has been collected and confirmed by Storalla. We reserve the right to modify, suspend, or terminate the affiliate programme at any time, with reasonable notice provided to active Affiliates.

After 30 days, all data associated with your account will be permanently deleted and cannot be recovered. We are not obligated to retain or provide access to your data beyond this period.

Certain data may be retained for longer where required by law (for example, financial records related to your subscription).

12. Electronic Communications

By using Storalla, you agree to receive electronic communications from us, including service notifications, updates to these Terms, and transactional emails. These electronic communications satisfy any legal requirement for written notices.

We will not send you marketing communications without your separate consent. You may withdraw that consent at any time by contacting us or using the unsubscribe link in any marketing email.

13. Copyright and Intellectual Property

The Storalla application, branding, and all associated intellectual property are owned by Storalla Ltd. Nothing in these Terms transfers any ownership of our intellectual property to you.

If you believe that content on or within the Service infringes your copyright, please send a written notice to info@storalla.com including:

A description of the copyrighted work you believe has been infringed;
The location of the allegedly infringing material within the Service;
Your contact details;
A statement that you have a good faith belief the use is not authorised by the copyright owner;
A statement, made under penalty of perjury, that the information provided is accurate and that you are authorised to act on behalf of the copyright owner;
Your signature (electronic or physical).

We will investigate and respond to valid notices as required by law.

14. Disclaimers and Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by applicable law, Storalla Ltd shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages;
Loss of data resulting from user actions, system errors, or events outside our control;
Service interruptions, errors, or downtime;
The accuracy, completeness, or suitability of any content within the Service.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Storalla Ltd, its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

Your use of the Service;
Your violation of these Terms;
Your violation of any third-party right, including intellectual property or privacy rights;
Any content you upload to the Service that causes damage to a third party.

16. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, government actions, labour disputes, power outages, or third-party service disruptions. In such circumstances, we will make reasonable efforts to resume normal operations as quickly as possible.

17. Termination

You may cancel your subscription at any time through the platform through which you subscribed (Apple App Store, Google Play, or directly with us). Cancellation takes effect at the end of your current billing period, and you will retain access to the Service until that date.

We reserve the right to suspend or terminate your account at any time if you violate these Terms, with or without prior notice. Upon termination, the data retention provisions in Section 10 apply.

Sections of these Terms that by their nature should survive termination (including Sections 8, 9, 14, 15, 18, and 19) will continue to apply after your account is closed.

18. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify you by email or through the Service at least 14 days before they take effect. Your continued use of the Service after that date constitutes your acceptance of the revised Terms.

The most current version of these Terms will always be available within the Service and on our website.

19. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in another jurisdiction, you may also have the benefit of mandatory protections under the laws of your country of residence that we cannot exclude by contract.

20. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to do so in the future.

These Terms, together with our Privacy Policy and any Affiliate Agreement where applicable, constitute the entire agreement between you and Storalla Ltd regarding your use of the Service.

For any questions about these Terms, please contact us at info@storalla.com.